Through active involvement in the pre-sales and account management processes as well as hands on and personalized software demonstrations, a Sales Engineer provides education & training to customers to aid their purchasing decisions. They are an integral part of the sales cycle and onboarding journey, and add an immense amount of value to customer conversations they’re a part of. The ideal profile for this role is someone who is detail-oriented and curious by nature, with a passion for delighting customers. They take pride in their ability to communicate complex interactions, simply and clearly, and they understand the art of focusing on value propositions. If you enjoy breaking down the technical requirements of customers and tailoring a proposed solution back, this could be a great role for you to leave your mark on. Key Responsibilities: Sales Demonstrations: Curate and configure product demonstrations. Ensure the demo is an impactful one by gathering technical requirements, adapting the conversation to customer needs, sharing best practices and leveraging differentiators and features. Customer Onboarding: Articulate and support the onboarding process, ensure customers understand the technical requirements. Collaborate with Technical Support when required to reinforce platform adoption as a key success factor. Partnership Reviews: Collaborate with Account Executives and Customer Success Managers on account renewals that have potential to grow and expand beyond current utilization. Share insights with customers around usage and analytics, demonstrate new features in the latest releases, and evangelize the product roadmap. Product Knowledge & Industry Expertise: Maintain expert level product knowledge. Stay informed by staying close to our Product team and internal updates. Keep up-to-date on relevant competitive solutions, products, and services. Customer Experience: Provide an impactful experience during demos and presentations. Measures of Performance: Customer Impression: Knowledge transfer goals are met; and customers share positive feedback regarding the sales demo process. Impact to Sales Cycle: Customers leave the demo ready to move to the next step, managed by the Account Executive. Your presence and influence assists the sales team in closing opportunities through net new acquisition or account expansion. Partnership Health: Quarterly partnership reviews are executed successfully alongside Account Executives, and platform adoption and customer health metrics increase favourably. Teamwork & Collaboration: Sales, Support, and Marketing are collectively working to ensure demo, event, or customer engagements are well-planned and executed. Emergence of Data Insights: Our systems of analytics are continually improved upon, making customer insights more easily accessible by Sales and Support. This will include Salesforce as well as our Client Growth Map and other tools. Competencies and Experience: 2-3 years experience turning potential customers into buyers, through hands on and influential sales demonstrations. An amazing customer orientation that shows up in the way you build relationships authentically yet quickly. An ability to take in multiple perspectives and data points during the sales process, all while staying focused on providing value to the customer’s needs. Strong & well developed communication skill sets. From public speaking at a trade show booth to presenting a proof of concept to a math department via a Zoom call, you can clearly and confidently communicate with customers and stakeholders from all levels. Moreover, you have the ability to distill technical concepts into tangible parts anyone can understand and interact with. Comfort with technology, and ease at which you bring in a technical understanding of software, web and database development into customer conversations. Ability to handle multiple projects and tasks, your project management skills will get a good flex in this role and you love the challenge of collaborating across teams to orient around our customers. Lastly, a background in STEM disciplines, either at an academic level or with an organization, or a combination of both would be a stand out asset on a candidate’s profile. If you are naturally inquisitive, organized, and results-oriented, with strong communication skills, and a high level of customer service “EQ” - then we should talk. This is a great technical role for you to flex that skill set and continue to hone it.