Seeking an experienced Technical Support Engineer to provide technical assistance, troubleshoot, and resolve hardware and software issues. This role requires problem-solving skills, communication abilities, and a customer-centric approach for high-quality support and client satisfaction.

• Diagnose and troubleshoot technical issues, including software and hardware malfunctions, network configurations, and system integrations.
• Provide timely and accurate technical support to clients through various channels such as phone, email, and chat.​
• Collaborate with internal teams, including development and product management, to escalate and resolve complex issues.​
• Document all support interactions, solutions, and best practices to enhance the knowledge base and support resources.​
• Assist in the installation, configuration, and maintenance of computer systems and applications.​
• Stay updated with the latest industry trends, technologies, and best practices to provide informed support and recommendations.​

• Bachelor’s degree in Computer Science, Information Technology, or a related field.​
• 3 to 6 years of experience in technical support, IT support, or a related role.​
• Proficiency in operating systems such as Windows, macOS, and Linux.​
• Strong understanding of computer systems, networks, and mobile devices.​
• Experience with remote desktop applications and help desk software.​
• Excellent problem-solving skills and the ability to think analytically.​
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.​
• Ability to work independently and collaboratively within a team environment.​
• Familiarity with scripting languages and basic programming is a plus.​

• Bachelor’s degree in Computer Science, Information Technology, or a related field.​
• 3 to 6 years of experience in technical support, IT support, or a related role.​
• Proficiency in operating systems, i.e., Windows, macOS, and Linux.​
• Strong understanding of computer systems, networks, and mobile devices.​
• Experience with remote desktop applications and help desk software.​
• Ability to think analytically and excellent problem-solving skills.​
• Strong communication skills, both written and verbal, to explain technical concepts to non-technical users.​
• Ability to work independently and collaboratively within a team environment.​
• Familiarity with scripting languages and basic programming is a plus.​

• Certifications such as Microsoft Certified: Azure Fundamentals, CompTIA A+, or similar.​
• Experience with cloud platforms and services.​
• Knowledge of database management and SQL.​
• Understanding of cybersecurity principles and practices.​