The job of a Response Manager involves managing incidents and ensuring the highest service performance and availability. This role requires a candidate with excellent collaborative, problem-solving, and incident managing skills.

• Lead the incident management process to make sure minimum disruption to IT service operations
• Monitor, predict, and prevent incidents to maintain the highest possible service availability and performance
• Collaborate closely with multi-functional teams
• Ensure all incidents are efficiently logged, categorized, and resolved
• Refine incident management protocols over time

• Is passionate about operational excellence, problem resolution, and continuous service improvement
• Has quick thinking and strong problem-solving abilities
• Can remain composed during high-pressure situations

• Knowledge of linux/unix commands
• Proficiency in ITSM
• Experience with DataDog
• Capability for Root Cause Analysis (RCA)
• Experience in problem management
• Proficiency in Grafana
• Knowledge of Zabbix
• Experience in SOP Development

• Experience in a lead role in incident management
• Ability to innovate and improve incident management protocols
• Excellent communication skills to collaborate effectively with various teams