Desktop Engineer (On-site)

OVERVIEW:

Client On-site Desktop Engineer with 4+ years of experience. Work for highly reputed US employers with exceptional salary packages ranging from 40,000 USD - 60,000 USD annually plus an array of other attractive benefits like health insurance and paid vacations. The position is for those continuous learners who want to take up challenging work on cutting edge technologies to improve the world around us. 

COMPANY DESCRIPTION:

Cosmogence is a platform that provides remote and on-site jobs that allow you to work for global companies with very attractive remuneration packages and perks.

Cosmogence is currently seeking a "Client On-site Desktop Engineer" within our Managed Services practice. This person will be responsible for managing users and issues onsite with a client in Lithuania. The Client On-Site Desktop Engineer is expected to be able to provide advanced desktop and end user support as well as assist with the support of server and network environments, including but not limited to Active Directory, local network devices and VoIP telephony.

The specific technologies, years of experience and job requirements will vary depending on the client you are hired by, so we are open to a variety of skill types and levels of experience. We’re looking for the best of the best–if you think that’s you, we encourage you to apply! Once you submit your profile, you will undergo our vetting process, and will be considered for a variety of clients. We will match you based on your interests, desired compensation, and their needs.

SKILL REQUIREMENTS:

• Thoroughly and accurately understand issues and analyze the problem in a systematic fashion.
• Analyze each specific request and determine the underlying problem and recommend a proper solution.
• Understand and execute standard escalation procedures with tier two (engineer) support.
• Strong communication skills to be able to work with employees to troubleshoot technical issues. 
• Ability to respond calmly to high pressure situations and to professionally communicate with nontechnical staff, executives and vendors.
• Strong background in Windows client operating systems, standard desktop applications (i.e., Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory, Exchange, desktop imaging.
• General issues resolution for Exchange, MDM, BES, Virtual Desktop, Firewalls, VPNs, Polycom Phone and Video Conferencing and other more advanced pieces of infrastructure.
• Experience with Mobile device support, desktop imaging, and Microsoft Teams.

The ideal candidate:

• Excellent organizational, time-management, verbal and written (English) communication skills.
• Microsoft (MCP, MCSA) certifications preferred.
• 3-5 years of customer service-related experience.
• 2-3 years working as a sole technical resource preferred.
• 1-2 years' experience supporting backend IT infrastructure such as Exchange, Virtual Desktop and Active Directory.