Customer Support Specialist at Fillout, providing technical support and solutions to users, collaborating on product improvements.

• Provide timely, high-quality technical support to Fillout users via email, chat, and other communication channels
• Troubleshoot complex issues and guide users through solutions to their specific use cases
• Create and maintain comprehensive documentation, guides, and help center materials
• Collaborate with our founders to provide insights on potential product improvements based on user feedback and common issues

• Strong technical problem-solving skills and the ability to learn quickly
• Excellent written and verbal communication skills in English
• Experience with SaaS products, form builders, or similar technical platforms
• Patient and empathetic approach to customer service
• Ability to translate technical concepts into easy-to-understand explanations
• Self-motivated with strong time management skills