Join as a Senior Software Support Engineer at CData Virtuality, providing proactive and reactive support for data virtualization solutions.

• Handle customer inquiries through in-product Intercom
• Offer support to EU and US customers, focusing on ticket-based troubleshooting
• Utilize monitoring systems and tools to identify and address incidents proactively
• Set up, configure, and use cloud management and monitoring tools
• Perform software updates/upgrades on customers' Windows and Linux machines

• Strong communication skills and fluency in English
• Self-organized, highly motivated, and responsible
• Empathic with an analytical approach
• Understanding of database technology and Linux
• Proficiency in SQL and ability to debug source code
• Experience in software support/consulting or a comparable function