Exciting opportunity to join a fast-growing startup as a Senior Customer Success Manager.

• Own and nurture post-sale relationships with a portfolio of clients
• Serve as a strategic advisor, helping clients implement recommendations and capture savings
• Track key performance indicators (KPIs), savings outcomes, and renewal milestones
• Build and maintain relationships with key software vendors
• Identify vendor trends and escalate risks or opportunities internally
• Work with clients to audit, rationalize, and streamline their software tools

• 5+ years of experience in customer success, account management, procurement consulting, or SaaS strategy
• Proven track record of managing and growing client relationships with smb and mid-market customers
• Deep understanding of software procurement and SaaS licensing
• Exceptional communication skills
• Analytical mindset with a knack for identifying savings opportunities and translating data into action
• Comfortable in a startup or high-growth environment; self-starter with a builder mentality