Senior UX researcher responsible for shaping exceptional customer experiences at Zillow leveraging AI. Drive research roadmap, synthesize customer needs, and uphold ethical AI practices.

• Apply appropriate qualitative and quantitative research methods to evaluate customer experiences and identify opportunities to improve Zillow’s customer experiences
• Lead research activities like user interviews, long-form surveys, site-intercept surveys, diary studies, co-design sessions, concept evaluation, and usability testing
• Synthesize and frame customer needs to guide product strategy and innovation
• Lead multiple projects independently, prioritize research efforts based on business objectives, and drive a research roadmap for a multi-disciplinary team within our AI organization
• Uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies

• 5+ years executing UX research or similar role conducting primary research in an applied setting
• Expertise designing and executing evaluative research studies to assess digital experiences
• Experience moderating remote/virtual research with research participants (e.g., interviews, usability testing)
• Expertise in survey design
• Expertise in descriptive and inferential statistics
• Expertise with data analysis using R or Python and familiarity with SQL