Full-time remote position for a Customer Success Agent at Breezy HR, responsible for assisting customers with using the platform and ensuring high satisfaction levels.

• Assist customers with using Breezy HR platform
• Troubleshoot and resolve customer issues
• Track support metrics and goals
• Identify trends in customer issues
• Develop training programs for customers
• Maintain high customer satisfaction levels
• Collaborate with team members to escalate complex issues

• Experience in customer service
• Comfortable with technology and SaaS space
• Ability to troubleshoot and problem-solve
• Excellent communication skills
• Empathy and enthusiasm
• Ability to work remotely
• Knowledge of recruiting and human resources
• Experience in tracking support metrics