Lead a team of customer support agents to deliver exceptional service and drive performance improvement initiatives.

• Lead and coach a team of customer support agents
• Provide regular constructive feedback
• Handle customer escalations with professionalism
• Drive performance improvement initiatives
• Maintain accurate coaching logs

• Leadership and coaching experience with teams of at least 10 customer support agents
• Extensive background in customer-facing roles
• Exceptional communication and feedback skills
• Proven ability to handle escalations effectively
• Experience in remote, geo-distributed work environments