Exciting opportunity to lead AI integration in customer support and operations at OTGS.

• Integrating AI into human support system
• Refining AI capabilities over time
• Expanding AI's role in support
• Leading development efforts
• Fine-tuning prompts
• Collaborating with other teams
• Distinguishing between AI and human expertise
• Solving real-world problems with persistence

• 5+ years of software development experience
• Experience with APIs, distributed systems, and automated testing
• Familiarity with LLMs and prompt engineering
• Results-driven, problem-solving mindset
• Excellent written English skills
• Strong communication skills
• Experience in integrating AI into support systems
• Ability to collaborate with other teams