Relay Commerce is seeking a Technical Account Manager with experience in email marketing solutions and customer success roles.

• Effectively communicate with customers to troubleshoot user experiences and maximize customer satisfaction.
• Serve as the “voice of the customer” and provide feedback to product and marketing teams on how we can better serve our customers.
• Represent the Relay team and maintain a positive, empathetic tone with customers.
• Manage a Portfolio of Smartrmail’s largest EMEA customers.
• Ensure retention and growth of your book of business.

• Technical account management experience.
• Experience working with Email marketing solutions, G Suite, custom sending domains
• Experience working collaboratively with technical counterparts
• Excellent written and oral communication skills with the ability to document and interface with both customers and internal teams
• Direct industry experience in e-commerce or B2B SaaS; ideally experience working with SMB customers
• Minimum 4+ years experience in customer success or consultative customer-facing roles